Research paper

Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback

Published by Association for Computational LinguisticsNov 2025PDF

See how progressive notes and agent feedback can help maintain a useful summary as a support interaction unfolds.

Document processing Customer support

Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback cover

Resource access

Get the full resource

Enter your business details to read the full resource.

First nameLast nameWork emailCompanyJob titleCountry or region

Yisha Wu, Cen Zhao, Yuanpei Cao, Xiaoqing Xu, Yashar Mehdad, Mindy Ji, Claire Na Cheng. Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback. Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track. © 2025 Association for Computational Linguistics. CC BY 4.0. 10.18653/v1/2025.emnlp-industry.140. Original PDF, unmodified.

CC BY 4.0

Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback

Related research.

ADEPT-SQL: A High-performance Text-to-SQL Application for Real-World Enterprise-Level Databases

LinkAlign: Scalable Schema Linking for Real-World Large-Scale Multi-Database Text-to-SQL

MM-BizRAG: Rethinking Multimodal Retrieval-Augmented Generation for General Purpose Enterprise Q&A