Research paper

Agent-Ops: A Multi-Agent Orchestration Framework for End-to-End SOP Automation in E-Commerce Operations

Research from AmazonPublished by Association for Computational LinguisticsJul 2026PDF

See how a collection of specialist agents can execute standard operating procedures in e-commerce operations.

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Apoorva Singh, Sanjay Agrawal, Sayanta Adhikari, Vinayak S Puranik, Shivam Tiwari, Dheeraj Assudani. Agent-Ops: A Multi-Agent Orchestration Framework for End-to-End SOP Automation in E-Commerce Operations. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track). © 2026 Association for Computational Linguistics. CC BY 4.0. 10.18653/v1/2026.acl-industry.29. Original PDF, unmodified.

CC BY 4.0