Research paper

ECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues?

Published by Association for Computational LinguisticsNov 2025PDF

Explore a benchmark that tests whether a shopping assistant can resolve realistic customer support cases.

ECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues? cover

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Haoxin Wang, Xianhan Peng, Huang Cheng, Yizhe Huang, Ming Gong, Chenghan Yang, Yang Liu, Jiang Lin. ECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues?. Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track. © 2025 Association for Computational Linguistics. CC BY 4.0. 10.18653/v1/2025.emnlp-industry.19. Original PDF, unmodified.

CC BY 4.0

ECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues?

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