Research paper

Retrieval Enhancements for RAG: Insights from a Deployed Customer Support Chatbot

Published by Association for Computational LinguisticsMar 2026PDF

Examine retrieval changes tested in a deployed support chatbot and their implications for answer quality.

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Daniel González Juclà, Mohit Tuteja, Marcos Esteve Casademunt, Keshav Unnikrishnan, Yasir Usmani, Arvind Roshaan. Retrieval Enhancements for RAG: Insights from a Deployed Customer Support Chatbot. Proceedings of the 19th Conference of the European Chapter of the Association for Computational Linguistics (Volume 5: Industry Track). © 2026 Association for Computational Linguistics. CC BY 4.0. 10.18653/v1/2026.eacl-industry.13. Original PDF, unmodified.

CC BY 4.0

Retrieval Enhancements for RAG: Insights from a Deployed Customer Support Chatbot

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