Research paper

TingIS: Real-time Risk Event Discovery from Noisy Customer Incidents at Enterprise Scale

Published by Association for Computational LinguisticsJul 2026PDF

See how customer incident records can be processed in real time to surface emerging enterprise risks.

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Jun Wang, Ziyin Zhang, Rui Wang, Hang Yu, Peng Di, Rui Wang. TingIS: Real-time Risk Event Discovery from Noisy Customer Incidents at Enterprise Scale. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track). © 2026 Association for Computational Linguistics. CC BY 4.0. 10.18653/v1/2026.acl-industry.147. Original PDF, unmodified.

CC BY 4.0

TingIS: Real-time Risk Event Discovery from Noisy Customer Incidents at Enterprise Scale

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