Research paper

From TextBlob to LLM Agents: Sentiment Model Selection for B2B Technical Support with CSAT Ground Truth

Published by Association for Computational LinguisticsJul 2026PDF

Compare sentiment analysis methods against customers’ own satisfaction responses in a business technical support setting.

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Pedro Vidigal. From TextBlob to LLM Agents: Sentiment Model Selection for B2B Technical Support with CSAT Ground Truth. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track). © 2026 Association for Computational Linguistics. CC BY 4.0. 10.18653/v1/2026.acl-industry.121. Original PDF, unmodified.

CC BY 4.0

From TextBlob to LLM Agents: Sentiment Model Selection for B2B Technical Support with CSAT Ground Truth

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