Research paper

GLS Chatbot: A Governed Multi-Agent Conversational System for Domain-Specific Customer Service

Published by Association for Computational LinguisticsOct 2026PDF

Explore governance and coordination among specialist agents in a domain-specific customer service system.

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Bernat Coma-Puig, Guillermo Andrés Galván Hernández, Victor Mas Montserrat, Edgar Sarria Tenes, David Niñoles Asin, Sonia Alonso Montoya. GLS Chatbot: A Governed Multi-Agent Conversational System for Domain-Specific Customer Service. Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing: Industry Track. © 2026 Association for Computational Linguistics. CC BY 4.0. 10.18653/2026.emnlp-industry.133. Original PDF, unmodified.

CC BY 4.0

GLS Chatbot: A Governed Multi-Agent Conversational System for Domain-Specific Customer Service

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