Research paper

Frustratingly Easy Agentic RAG via Portable Skills: A Case Study in Customer Support

Published by Association for Computational LinguisticsOct 2026PDF

See how reusable skills can organise retrieval and answer generation in a customer support application.

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Istok Bako, Bonan Min, Qihong Shao, Claire Na Cheng, Yashar Mehdad. Frustratingly Easy Agentic RAG via Portable Skills: A Case Study in Customer Support. Proceedings of the 2026 Conference on Empirical Methods in Natural Language Processing: Industry Track. © 2026 Association for Computational Linguistics. CC BY 4.0. 10.18653/2026.emnlp-industry.156. Original PDF, unmodified.

CC BY 4.0

Frustratingly Easy Agentic RAG via Portable Skills: A Case Study in Customer Support

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