AI & machine learningLearning Selective LLM Autonomy from Copilot Feedback in Enterprise Customer Support WorkflowsAssociation for Computational LinguisticsResearch paper Jul 2026
AI & machine learningECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues?Association for Computational LinguisticsResearch paper Nov 2025
AI & machine learningRetrieval Enhancements for RAG: Insights from a Deployed Customer Support ChatbotAssociation for Computational LinguisticsResearch paper Mar 2026