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Cost-LLM: Efficient Multimodal Procurement-Cost Reasoning for E-Commerce Price Governance cover

AI & machine learning

Cost-LLM: Efficient Multimodal Procurement-Cost Reasoning for E-Commerce Price Governance

Research paper Oct 2026

EAGER: Enrich-and-Align Generative Query Recommendation from Clicked Items in E-commerce Search cover

AI & machine learning

EAGER: Enrich-and-Align Generative Query Recommendation from Clicked Items in E-commerce Search

Research paper Oct 2026

GRAM-V2: Generative Reasoning and Ranking Alignment for Large-Scale E-commerce Search cover

AI & machine learning

GRAM-V2: Generative Reasoning and Ranking Alignment for Large-Scale E-commerce Search

Research paper Oct 2026

When to Defer: Scope-Aware Cascades for Structured Attribute Generation in E-commerce Product Catalogs cover

AI & machine learning

When to Defer: Scope-Aware Cascades for Structured Attribute Generation in E-commerce Product Catalogs

Research paper Oct 2026

Positional task conditioning for scalable defect detection across product families in large product catalogs cover

AI & machine learning

Positional task conditioning for scalable defect detection across product families in large product catalogs

Research paper Oct 2026

Beyond Semantic IDs: Encoding Business-Value Ranking into Document Identifiers for Generative Retrieval cover

Data & analytics

Beyond Semantic IDs: Encoding Business-Value Ranking into Document Identifiers for Generative Retrieval

Research paper Oct 2026

SkillChain: Closing the Loop on Skill Evolution for Image-Based E-Commerce AI Assistants cover

AI & machine learning

SkillChain: Closing the Loop on Skill Evolution for Image-Based E-Commerce AI Assistants

Research paper Oct 2026

Shopping Reasoning Bench: An Expert-Authored Benchmark for Multi-Turn Conversational Shopping Assistants cover

AI & machine learning

Shopping Reasoning Bench: An Expert-Authored Benchmark for Multi-Turn Conversational Shopping Assistants

Research paper Oct 2026

Quality Over Clicks: Iterative Reinforcement Learning for Early-Stage E-Commerce Query Suggestion cover

AI & machine learning

Quality Over Clicks: Iterative Reinforcement Learning for Early-Stage E-Commerce Query Suggestion

Research paper Oct 2026

Frustratingly Easy Agentic RAG via Portable Skills: A Case Study in Customer Support cover

AI & machine learning

Frustratingly Easy Agentic RAG via Portable Skills: A Case Study in Customer Support

Association for Computational Linguistics

Research paper Oct 2026

GLS Chatbot: A Governed Multi-Agent Conversational System for Domain-Specific Customer Service cover

AI & machine learning

GLS Chatbot: A Governed Multi-Agent Conversational System for Domain-Specific Customer Service

Association for Computational Linguistics

Research paper Oct 2026

CoEvoLoop: Closed-Loop RL Training of Customer-Service Agents by Co-Evolving Environment, Reward, and Policy cover

AI & machine learning

CoEvoLoop: Closed-Loop RL Training of Customer-Service Agents by Co-Evolving Environment, Reward, and Policy

Association for Computational Linguistics

Research paper Oct 2026

From Synthetic to Localized: Benchmarking Multilingual Intent Classification in Logistics Customer Service cover

AI & machine learning

From Synthetic to Localized: Benchmarking Multilingual Intent Classification in Logistics Customer Service

Association for Computational Linguistics

Research paper Oct 2026

Beyond Offline A/B Testing: Context-Aware Agent Simulation for Recommender System Evaluation cover

AI & machine learning

Beyond Offline A/B Testing: Context-Aware Agent Simulation for Recommender System Evaluation

Association for Computational Linguistics

Research paper Oct 2026

Session-Guided Pre-training for Query Understanding: Constraining Mask Prediction and Improving Query Fine-tunability cover

Data & analytics

Session-Guided Pre-training for Query Understanding: Constraining Mask Prediction and Improving Query Fine-tunability

Association for Computational Linguistics

Research paper Oct 2026

LLP: LLM-Based Product Pricing in E-commerce cover

AI & machine learning

LLP: LLM-Based Product Pricing in E-commerce

Association for Computational Linguistics

Research paper Oct 2026

GraphReduce: Coverage-Preserving LLM Aggregation for E-commerce Review Insights cover

AI & machine learning

GraphReduce: Coverage-Preserving LLM Aggregation for E-commerce Review Insights

Association for Computational Linguistics

Research paper Oct 2026

Agent-Ops: A Multi-Agent Orchestration Framework for End-to-End SOP Automation in E-Commerce Operations cover

IT operations

Agent-Ops: A Multi-Agent Orchestration Framework for End-to-End SOP Automation in E-Commerce Operations

Research paper Jul 2026

Optimizing Retrieval-Augmented Generation for E-Commerce How-To Assistance cover

AI & machine learning

Optimizing Retrieval-Augmented Generation for E-Commerce How-To Assistance

Research paper Jul 2026

ProductResearch: Training E-Commerce Deep Research Agents via Multi-Agent Synthetic Trajectory Distillation cover

AI & machine learning

ProductResearch: Training E-Commerce Deep Research Agents via Multi-Agent Synthetic Trajectory Distillation

Research paper Jul 2026

Learning Selective LLM Autonomy from Copilot Feedback in Enterprise Customer Support Workflows cover

AI & machine learning

Learning Selective LLM Autonomy from Copilot Feedback in Enterprise Customer Support Workflows

Association for Computational Linguistics

Research paper Jul 2026

TingIS: Real-time Risk Event Discovery from Noisy Customer Incidents at Enterprise Scale cover

AI & machine learning

TingIS: Real-time Risk Event Discovery from Noisy Customer Incidents at Enterprise Scale

Association for Computational Linguistics

Research paper Jul 2026

Hierarchical Reason-of-Contact Detection in Retail Banking Customer Interactions via LLM-Driven Taxonomy Induction cover

AI & machine learning

Hierarchical Reason-of-Contact Detection in Retail Banking Customer Interactions via LLM-Driven Taxonomy Induction

Association for Computational Linguistics

Research paper Jul 2026

FinRAG-12B: A Production-Validated Recipe for Grounded Question Answering in Banking cover

AI & machine learning

FinRAG-12B: A Production-Validated Recipe for Grounded Question Answering in Banking

Association for Computational Linguistics

Research paper Jul 2026